Shopping Online

How do I place an order?

Shopping Online and ordering is easy at Mayyada Bazaar.
Just select the items you would like to purchase then add them to your shopping cart. For some items, you may need to choose a colour/fragrance and or size from the drop down menus. Make your selections and then add them to your shopping cart.
You may occasionaly find that a specific colour or fragrance that you can see in the description or picture is not shown in the selections list, this is because it will be out of stock.
You can visit your shopping cart at any time by clicking on the trolley icon in the top right hand corner of the screen. There will a running tally of your order value and you can view this at any time.

Your postage costs will be added at the checkout to show the final cost of your order.
See '
Delivery and Charges' for postage cost details.

Can I order over the phone?

You are welcome to place an order by phone on (07) 3410 0929 from 9.00am to 4.30pm, Monday to Friday. Just remember that Queensland does not have daylight savings time during the summer months.

Is this site secure?

You can shop confidently on our secure website. Our checkout is secure.  Payments are made through PayPal with it's own secure payment page, protected by 128 bit encryption (SSL). In this way, your credit card details are not stored or known to Mayyada Bazaar. PayPal accepts payments from most major credit cards and there is no need to have a PayPal account to use this facility.

How will I know you have received my order?

After ordering online, we will send you a confirmation email. The contact details you supply will help us to keep you informed about your order.

When will my order be processed?

Once we receive your order we try our best to get it to you as soon as we can. If you order by midday we can generally send it out the same day. We will contact you if there is going to be a delay in sending your order.

Are the items I want to purchase currently in stock?

All items displayed on our website are currently in stock at our Bribie Island store so they are available for purchase and immediate delivery. Because we have such a large quantity of products, occasionally our system can be incorrect. In this rare circumstance, we will contact you as soon as possible and notify you of the delay and provide you with an estimated time for delivery. Should you choose not to wait for more stock to become available; we will happily refund your purchase and cancel your order. Or you may choose to have the remaining items sent when stock becomes available.

I saw a photo of something I want to buy, but now it is gone?

We have set our webstore to stop displaying products once they are out of stock. This is because we do not want you to make selections only to be dissappointed to find out that it is out of stock. Our product lines are constantly changing and we also have a large array of products that occasionaly will run out of stock before more stock arrives. You can make an enquiry about the particular product you are interested in and we will let you know if it will be available again.

When will my order be shipped?

Once your order has been approved, picked and dispatched, you will receive an email letting you know that we have dispatched your goods. You can also log in to our website to check the progress of your order. 

Privacy

We need your contact and delivery details so that we can get your order shipped to you as quickly as possible. We will ship to the address that you provide us, so please take the time to ensure that the details you have provided are correct. We’d like you to include a phone number that we can contact you on during business hours if we have any issues with your order. We will call you to discuss any issues, and if we can’t get in touch we will send you an email.

For your peace of mind, your details are never shared with any other data base - it is purely for the benefit of you receiving your goods in the most efficient manner possible.

Returns & Refunds

Our commitment to you is to ensure there is sufficient information about each of our products so you can purchase with confidence. We also commit to ensure that what was ordered is what we will deliver.

We will happily refund the purchase price of any item you return to us within 14 days of purchase (just email us with the details in the first instance). We just ask that you return the goods in the condition they were sent to you - If it is clothing you wish to return, it will need to be unworn with no odours or marks and original tags attached.

We can't take responsibility for parcels that go missing on their way to our store so please use a form of traceable post.

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